Return Policy

Last updated 24 August 2026

Thank you for your purchase. We want you to be happy with what you ordered, and if you are not, we will make it right. You may return most items for a refund, an exchange, or store credit — whichever you prefer.

Returns

You have 30 days from the day your order is delivered to start a return. For anything bought in person or at a market, you have 30 days from the date of purchase.

Items should come back in the condition you received them. Books should be unread and undamaged; other items unused. We are not looking for a reason to say no — if something arrived in a state you would not have chosen, tell us and we will sort it out.

How to start a return

Email info@flourishbookstore.com with your order number, or the date and place of purchase if you bought in person. Tell us what you would like to return and whether you would prefer a refund, an exchange, or store credit.

We will reply with a Return Merchandise Authorization (RMA) number. That number is how we match your parcel to your order, so please wait for it before sending anything back.

This is the route for everything. Online orders, orders collected at a market, and anything bought in person all start the same way, with an email.

Once you have an RMA number, pack the item securely and mail it to:

Flourish Books
Attn: Returns — RMA #
PO Box 6028
Virginia Beach, VA 23456

If you bought in person and would rather hand it back in person, say so in your email and we will arrange it at an upcoming market or event.

Return shipping is generally the customer’s responsibility, and we recommend a trackable method. If the item is defective, damaged, or not what you ordered, return shipping is on us — we will email you a prepaid label.

Refunds and exchanges

Once your return arrives we will process it within seven days and email you when it is done. Refunds go back to the original payment method. Store credit and exchanges are available immediately on request.

Original shipping charges are refunded when the return is our fault — a defective item, a damaged item, or the wrong item sent.

Exceptions

Event tickets are non-refundable. If you cannot attend, the value of your ticket can be applied to a future event; email us before the event date.

Sale items can be returned for store credit or exchange, but not for a refund to your original payment method.

Questions

Any question about a return, before or after you have started one: info@flourishbookstore.com.